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Our Return Policies

We understand how challenging it can be to purchase cosmetics online without being able to test it first. For this reason we offer samples sets of our foundations. We encourage you to purchase samples first:
Please click here to order a sample set foundations.
Our guarantee to you...If for ANY reason you are unhappy with the products you received, please send them back to us within 30 days of the invoice date for a full product refund, with NO questions asked! It is our way of assuring you that we guarantee you'll enjoy our products, and if you do not, then we will do everything to make your business experience with Plain Jane Beauty the most enjoyable.

    •    We do not charge a restocking fee
    •    We do not require you to contact us beforehand, nor do we require you to get a "return authorization" from us
    •    You have up to 30 days of the invoice date to return merchandise

The only exception is that if you order a full size foundation and have never ordered a sampler set from us or have not been matched by someone else,  we do not refund for opened foundations if it doesn't match or if you had a reaction to it.

****** IF YOU HAVE NEVER TRIED OUR FOUNDATION PLEASE ORDER SAMPLES FIRST ****************

Please click here to order a sample set foundations.

Please note: Orders which exceed $300 are eligible for a return of no more than 60% of the order's total value, after discounts.

When sending us returns, we would appreciate it if you could provide a short explanation (although not necessary) for the reason of return. This helps us to better understand our customers needs and concerns and assists us in developing better products. When returning items you have two available options.
    •    You may ask for a Plain Jane Beauty store credit redeemable on your next order
    •    You may ask for a refund to your credit card or paypal account

PLEASE NOTE: Samples are not returnable or refundable

Shipping charges will not be refunded.

We are unable to accept returns for international orders and there are no returns on samples. We do not accept returns for "clearance" items.

All shipping charges become the sole responsibility of the customer, unless it is the error of Plain Jane Beauty. All returns must be postmarked within 30 days of the invoice date to qualify for a return.

For questions concerning returns please contact our returns department at (888) 762-2667 or you may e-mail us at hello@plainjanebeauty.net

 

Returns may be shipped to us through 3 carriers

United States Postal Service, UPS or FedEx

SMB Essentials

Attn: Returns/Plain Jane Beauty
130 Satellite Blvd NE, Suite C
Suwanee, GA 30024