Please note that our policies change from time to time.
Please read this page for our current policy.
All orders will be processed and shipped as soon as possible, usually within 2-3 business days. Currently all retail orders are shipped via USPS Priority Mail or USPS First Class Mail.
We reserve the right to choose shipping carrier for any Free Shipping promotions.
Free shipping promotions cannot be applied to expedited or overnight services. Once an order is processed and shipped, please allow up to 5 business days for Flat Rate/Ground Shipping.
During high volume sales please allow 7-10 days for Flate Rate/Ground Shipping.
EXPEDITED SHIPPING ::
If you are in a hurry to receive your order please choose this option. Orders placed by 11:00 a.m. EST (Monday - Thursday) with paid expedited shipping will ship priority USPS to be delivered within three business days.
You must choose expedited shipping at checkout in order for us to correctly prioritize your order.
Please note that free shipping discount promotions are not applicable.
INCORRECT SHIPPING INFORMATION ::
If a package is returned to Plain Jane Beauty due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. If customer chooses to cancel the order, shipping cost will be deducted from refund.
Plain Jane Beauty is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
LOST OR STOLEN PACKAGES ::
Plain Jane Beauty is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
Upon inquiry, Plain Jane Beauty will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
For questions concerning your shipping status you may e-mail us at email@example.com